MODERN EXOTICS . TIMELESS LUXURY . LIMITED PRODUCTION . SLOW CONSUMPTION

Complimentary Ground Shipping & Returns On All Orders

EXCHANGES

IMPORTANT PLEASE READ: ELIGIBILITY FOR RETURNS & EXCHANGES

DOMESTIC EXCHANGES

  • Items purchased from Filomena LeatherGoods are eligible for exchange if returned within 30 days of purchase.

  • All items must be unworn, undamaged, unused and with original hangtags attached. 

  • IMPORTANT: Must return all Customer Style I.D. cards with swatches attached and Dust Bags.

  • Shipping charges on expedited orders are not reimbursed.

  • Note eligibility for exchange only after Filomena LeatherGoods receives the item(s) and confirms that it is unworn, unused and all required Customer Style I.D. cards with swatches attached and Dust Bags are returned.

ONLINE EXCHANGE INSTRUCTIONS

  • Once the order has been shipped, you may go online, log-in to your order history, and select "exchange item(s)."

  • From here, please select the item(s) that you would like to exchange.

  • Shipping charges on expedited orders are not reimbursed.

EXCHANGE SHIPMENT INSTRUCTIONS

  • After you have completed the exchange process online, please print the shipping label and exchange form.

  • Please pack item(s) to be exchanged and return form inside an appropriate shipping box and seal.

  • Affix the shipping label to the outside of the box and drop off at the nearest shipping location.

  • The lesser price difference between the original item(s) purchased and the new exchange item(s) will be applied within 3-8 business days upon receipt of your item(s).

  • If the exchanged item(s) price is greater than the originally purchased item(s), then the difference will be charged to your credit card before shipping.

  • At any point, you may check the status of your exchange online in your order history.